FAQ's
At Doggo Depot, we value open communication with our customers and welcome all feedback on our dog accessories. Your opinions help us improve our product selection and service quality. Here's our approach to customer feedback:
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HOW TO PLACE AN ORDER?
After adding items to your cart, simply click the “Check Out” button on the Shopping Bag page, and we’ll guide you step-by-step through the checkout process.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards, Paypal and bank transfer (via PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?
Our site employs Secure Sockets Layer (SSL) technology to encrypt all personal information shared during the checkout process. To learn more about how we protect and use your information, please refer to our Privacy Policy.
HOW DOES SHIPPING WORK?
We strive to deliver your order as quickly as possible. Once your order is placed, it will be processed and shipped directly from our warehouse.
- Processing Time: Orders are typically processed within 6-12 business days.
- Shipping Time: Delivery times vary depending on your location, with most orders arriving within 2-4 weeks.
- Tracking Your Order: Once your order ships, we’ll provide you with a tracking number so you can monitor its progress.
Please note that while we aim to meet these timelines, occasional delays may occur due to unforeseen circumstances such as weather conditions, customs inspections, or other factors beyond our control. We appreciate your patience and understanding.
If you have any questions or concerns about your order, feel free to contact us.
CAN I CANCEL AN ORDER?
Yes, you can cancel your order!
Cancellations must be requested within 24 hours of placing your order. Simply send us an email within this timeframe, and let us know the reason for your cancellation. Refunds will be processed within 24-48 hours, though it may take additional time for the funds to reflect in your bank account, depending on your financial institution.
ARE OUR CAR PRODUCTS EASY TO INSTALL?
Most of our car accessories are designed for simple DIY (Do-It-Yourself) installation, and each product comes with detailed instructions. For more complex items, we recommend professional installation to ensure the best results. If you need further assistance or have questions, don’t hesitate to contact us.
UNDER WHAT CONDITIONS CAN I RETURN A PRODUCT?
We want you to be completely satisfied with your purchase. If for any reason you're not, we offer returns within 14 days of receiving your order. Please ensure the item is unused, in its original packaging, and meets our return criteria. For more details on the return process, check out our refund policy.